PrimeCo 9/3/98 Position Description: Customer Care -Churn Mgt Reports TO: Manager - Loyalty and Churn Management Location: Headquarters New/Replacement: NEW SUMMARY: Performs analysis of internal and external data, including Trending and implications. for retention and rescue efforts on a daily, weekly and monthly basis for use in making decisions about programs that positively impact PrimeCo's churn rate and Average Customer Life. QUALIFICATIONS: Bachelors degree in Computer information Systems, Statistics, Marketing or related business field preferred. One to three years analytical experience required, with experience in database warehouse analysis and relational databases preferred. Excellent working knowledge of personal computers, terminal operations and spreadsheet software (EXCEL required; SPSS, SOL, Lotus Notes and PK2 preferred.) Strong analytical and problem-solving skills. effective written and communication skills. Strong organizational skills. Goal, detail and results oriented. Self-motivated. Willingness to travel and work overtime. RESPONSIBILITIES: Monitor, track and analyze internal and external churn related data, including trending and profiling of customer disconnect segments and root-cause analysis. Use retention results for trending and profiling Customer segments retained and root-cause key driver analysis. Create reports to transform daily churn and retention data into critical, actionable information for management's use in decision making. Participate 'in the design and development of new Customer Retention and rescue initiatives in accordance with PrimeCo's strategies. Analyze financial impact, e.g. costs to implement and projected revenue, for all recommended retention and rescue tools. Coordinate activities with other departments and functional areas Manage multiple projects simultaneously. Other duties as assigned. Excellent working 'knowledge of personal computers, terminal operations and spreadsheet software. (EXCEL required Lotus Notes and P2K a plus); Goal, detail and results oriented Educational Degree(s): Bachelors minimum Major: Computer Information Systems, Statistics, Marketing or related business field